Job Description

• Provide belay instruction, staff belays, technique instruction, and belay checks

• Enthusiastically belay and serve events; provide the necessary orientation

• Front desk: answer phone, answer customer questions, enter data, paperwork, ring people up, monitor check-in

• Perform retail sales

• Assist in inspecting and updating the climbing facility and equipment – report all issues to managers

• Monitor facility at all times by keeping a constant watch of everyone in the gym in order to enforce safety techniques, policies, and rules and facilitate accident prevention.

• Attend and participate in staff meetings and trainings sessions

• Make sure every customer entering the climbing area has a signed waiver that they have read and understand

• Provide the necessary orientations and fill out all necessary paperwork when giving orientations and lessons

• Cleaning and maintenance of facility including, but not limited to, climbing floor, upstairs floor, bathrooms, exercise machines, tables, cubbies, desk area, climbing holds

• Notify management of all emergencies, complaints, incidents, and discipline problems

• Greet customers in a courteous, timely, and professional manner

• Act as a positive, responsible role model both in and out of the gym

• Be on time and follow the assigned work schedule

• Wear the proper work attire while presenting a professional and hygienically clean appearance

Requirements

• Be 16 years old or older

• Weekend availability (Friday night, Saturday, & Sunday) in addition to some weekday availability

○ Must be able to work at least two of the three weekend days listed above

• Outgoing with a desire to work with people of all ages and abilities

• Ability to communicate information effectively

• Ability to be patient in all circumstances

• Attention to detail

• Excited about climbing